Venbafragrance.com utilizes USPS or UPS as the method of shipment for all orders. Please allow us 1-2 business days of processing time. All orders are conditioned to payment confirmation and product availability.
SHIPPING POLICY FOR RETURNS, CANCELLATION OR EXCHANGES:
In cases of qualifying returns, cancellation or exchange, the customer is responsible for any and all shipping and handling charges. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (considering the order has already been shipped). If the product is open or used, there will be an additional 10% restocking fees. For further information on our Returns, please refer to the section pertaining to the policy.
Undelivered, Unclaimed, Refused or Returned Packages: Original shipping cost of $10 will be deducted for undelivered, unclaimed, refused or returned packages, even if we provided free shipping.
SALES TAX POLICY ON RETURNS AND EXCHANGES:
Sales taxes will be refunded fully on all qualifying returns and may vary on items depending on the price of the item. For further information about our Returns and Exchanges policy, please refer to the section pertaining to the policy.
DIFFERENT SHIPPING AND BILLING ADDRESSES:
Although Venbafragrance.com allows its customers to ship to addresses differing from the billing address, a billing address that matches the credit card institution's information is still required. Orders may be placed on hold or cancelled if we are incapable of confirming the billing information with the credit card institution. In which case you will need to provide the following documents:
A front and back copy of the credit card in use
A copy of a valid picture I.D.
A statement of authorization including a handwritten signature
Statements of authorization must be as following:
Venbafragrance.com is authorized to ship my order(s) to the following shipping address:
(INCLUDE THE SHIPPING ADDRESS HERE)
The above documents will be emailed to firstname.lastname@example.org
INVALID OR UNCLAIMED SHIPPING ADDRESSES:
If a customer provides an Invalid or Unclaimed Shipping Address, Venbafragrance.com will charge the customer for re-shipping the order.
The buyer will be responsible for any customs duty at the receiving country. Rules for customs duty changes with each country, please do your due diligence on your individual country's charges.
USPS/ UPS shipping insurance covers for all loss or damage to the package in transit. Default shipping insurance will not cover theft or accidental damage, once the package status is "Delivered" and tracking updated accordingly.
Venbafragrance will NOT be responsible for any claim of theft after the package status is delivered by the carrier.
"Route" shipping insurance is offered to customers as an add-on at check out. Route Insurance provides additional protections, which are typically not covered by carrier insurance (like Porch pirate or other issues once the package status is delivered.