Shipping Policy

PROCESSING TIME:

All orders are typically processed within 2 business days. 

SHIPPING INSURANCE:

Optional shipping protection is offered at checkout. The rates will vary according to the cart value. If the buyer opts out of shipping protection, we are not liable for any loss, damage, or theft in transit. 

A damage claim will require proof of the damaged item and the box you received it in (with a shipping label and packing material). An insurance claim cannot be processed without proof of damage, and Venba Fragrance will not be liable for such claims. 

In case of porch pirate or friendly neighborhood fraud (instances when a tracking claim package is delivered, but the buyer claims otherwise), we would require proof of theft to file an insurance claim. Without evidence, we will need the customer to file a police report. 

All packages over $400 will require signature confirmation. If the package is signed for at the residence or if the customer waives signature either through us or directly through the shipping carrier, shipping insurance will not cover porch piracy, and Venba Fragrance will not take any liability for lost packages. 

UNDELIVERED PACKAGES:

Undelivered, Unclaimed, Refused, or Returned Packages: The original shipping cost of $10 will be deducted for undelivered, unclaimed, refused, or returned packages, even if we provide free shipping. 

INTERNATIONAL SHIPPING:

 At the moment, we only ship to Canada and Australia. The maximum weight for an international package is 4 lbs. Larger orders should be split into multiple shipments. 

The buyer will be responsible for any customs duty in the receiving country. Because the rules for customs duty change with each country, please do your due diligence on the charges in your country.