At venbafragrance.com, we typically process all orders in stock within one business day. We might rarely take two business days to process orders, especially during a holiday sale. Shipping time for pre-ordered items will be mentioned in the product page. We do not ship during weekends and national holidays. All orders are conditioned to payment confirmation.
Optional shipping protection is offered at checkout. The rates will vary as per the cart value. Venba Fragrance will not be liable for any loss, damage or theft in transit if the buyer opts out of shipping protection. .
In cases of porch pirate or friendly neighborhood fraud (instances when tracking claims package is delivered, but buyer claims otherwise), we would require proof of theft to file an insurance claim. In absence of proof, a police report for theft will be mandatory to file a claim and to issue a refund. If the buyer fails to provide any proof or police report, Venba Fragrance will not be liable even if the buyer took Shipping protection.
Undelivered, Unclaimed, Refused or Returned Packages: Original shipping cost of $10 will be deducted for undelivered, unclaimed, refused or returned packages, even if we provided free shipping.
The buyer will be responsible for any customs duty in the receiving country. Rules for customs duty changes with each country, please do your due diligence on your individual country's charges.