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Venba Help Center | FAQ | Buy Perfumes Online | Venba Fragrance

Frequently Asked Questions

Email: contact@venbafragrance.com

Phone: 831-419-4999

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We accept Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, Google Pay, Afterpay and Bank Transfers (Please reach out to us if you plan to pay via bank transfer)

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We are based out of Indiana and have economic nexus with the state of California. So, we are bound by law to collect sales tax for all online transactions in these two states. All orders outside of these states will not be charged.

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Most of our products are already listed at significant discount to retail prices. We do offer additional coupons occasionally. If so, we will publish the coupon on the announcement tab at the top of the webpage.

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Yes, please reach out to us, if you would like to partner with us and be an affiliate.

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We don’t do wholesale, but we do offer additional discounts on orders over $1000. Please reach out to us know learn more.

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We should be able to change or cancel the order before it is shipped out. Reach us via email at contact@venbafragrance.com for any change/ cancellation requests. Once the item is shipped, it will be considered a return request.

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Our return policy lasts up to 15 days from the date of delivery. We do not offer returns/refunds for any orders outside the US. All international sales will be final.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be charged a 15% restocking fee towards your original form of payment (10% restocking fee if you prefer store credit).

We can send you a prepaid return label. Your return shipment will be inspected, and we will process the refund to your preferred method of payment. Please allow us two days to process the refund once we receive the product back.

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If the seal is opened or if the product is used, there will be a minimum of 25% restocking fee towards your original form of payment (20% restocking fee if you prefer store credit)

We can send you a prepaid return label. Your return shipment will be inspected, and we will process the refund to your preferred method of payment. Please allow us two days to process the refund once we receive the product back.

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Please reach out to us via the "Contact me" form or email us directly at contact@venbafragrance.com

We will confirm your estimated refund and provide you with return label. 

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Even though insurance is not mandatory, we strongly recommend our buyers to take the optional shipping insurance if you want us to be liable for any loss, damage or theft in transit. If you decide to opt out of the additional insurance, you will be liable for any risk after the product is shipped.

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We would recommend to you first check with your local USPS/ UPS office to identify the issue. If you believe it is an incident of porch pirate, we can assist you with processing the insurance claim. 

In cases of porch pirate or friendly neighborhood fraud (instances when tracking claims package is delivered, but buyer claims otherwise), we would require proof of theft to file an insurance claim. In absence of proof, a police report for theft will be mandatory to file a claim and to issue a refund. If the buyer fails to provide any proof or police report, Venba Fragrance will not be liable even if the buyer took Shipping protection.

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We typically process all orders within one business day. We might rarely take two business days to process orders, especially during a holiday sale. We do not ship during weekends and national holidays

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You can track your package here – Link Tracking app

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We typically work with USPS and UPS. Carrier and service options may change with delivery location, please check your shipping options at the check out page.

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We offer free US shipping on orders over $75

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We ship to few selected countries international – Canada, Japan, Singapore and Australia.

Buyer’s will be completely responsible for any duty and tax. Please reach out to us if you have any special requests for international shipping.  We do not access returns for international orders.

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Niche fragrance is made by companies dedicated primarily to creating perfume, as opposed to fragrance from fashion houses. Their production is on a much smaller scale and presence in mainstream retail outlets is minimal. You can typically find them at high end boutique.

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Like any traditional business, we procure products in bulk from distributors at competitive prices. But, unlike regular retailers, we are able to keep over overhead low as we are online only store. This gives us the flexibility to operate in a smaller foot space and with limited employees. We pass on some of those saving to our customers, thereby saving you some money in the process.

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At Venba, we recognize the importance of quality and trust. We only procure from extremely trusted distributors in the industry. We have sold to thousands of happy customers who can attest to our authenticity.

You can read our testimonials at Trustpilot below.

https://www.trustpilot.com/review/www.venbafragrance.com

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Testers are typically meant for the counter in a department store. While procuring in bulk, we do get few testers at a slight discount to the regular bottle. Most testers come in different packaging, typically a plain white box. Some brands send testers without a cap.  The condition of the tester is always mentioned in the product page. If you are particular about the presentation or if you intend to buy as a gift, we will highly recommend to just buy the regular retail bottle.

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Unless mentioned otherwise, all items come in the regular retail bottle as intended by the manufacturer. Testers and samples are the only exceptions, and they will be explicitly mentioned in the item variant name.

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