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Frequently Asked Questions

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Is Venba Fragrance Legit? How long have you been in business?

Venba Fragrance is dedicated to making the world’s most evocative luxury scents accessible to everyone. Since 2020, we have delivered over 150,000 orders, connecting fragrance enthusiasts with authentic, high-end perfumes at an approachable price point.

We believe that everyone deserves a signature scent that feels like a masterpiece. Whether you're a seasoned connoisseur or just beginning your journey, we provide the expertise and curation to help you find your perfect match

We take immense pride in offering authentic products, exceptional customer service, and hassle-free returns to ensure your satisfaction. With a Trustpilot score of 4.9+ out of 5 and over 4,000 five-star reviews, we’re one of the top-rated fragrance stores in the U.S. You can shop with confidence knowing we’re dedicated to quality and your happiness

How can I be confident that the fragrance is authentic? Do we buy directly from the brand?

At Venba Fragrance, we prioritize authenticity and quality to ensure you receive genuine products. Here’s how we make it happen:

  • Authorized Seller: We are the official stockists for several brands, including Giardini Di Toscana, Day Three Fragrance, Spiritica, Mind Games, City Rhythm, Sora Dora, Elysian, J-Scents, Fischersund, Astre Parfums, and more.

  • Reputable Sourcing: While buying directly from the brand sounds ideal, it often comes with strict pricing guidelines. To give us the flexibility to offer luxury fragrances at affordable prices, we work with authorized distributors and, whenever possible, globally recognized, vetted distributors in the beauty industry. Every distributor we partner with undergoes a rigorous vetting process to ensure reliability and authenticity.

  • Quality Control: All products are received at our warehouse, carefully inspected, and shipped directly to you. By managing the entire supply chain ourselves, we eliminate intermediaries and maintain control over product quality and authenticity.

We understand the online world can feel uncertain, but it’s important to note that no business can sustain itself selling counterfeits. We’ve shipped over 150,000+ orders and maintained a stellar Trustpilot score of 4.9+ out of 5, making us one of the highest-rated fragrance stores in the U.S. Our reputation for quality and authenticity speaks for itself.

If all those didn't convince you, we offer hassle-free returns with no restocking fees for new buyers on your first order, if you are not confident that our products are authentic. We hope that could ease your mind and give us a try!

How are the fragrances in your store so affordable compared to retail prices?

Niche fragrances are often marked up a lot in traditional retail stores because they’re considered luxury items—and someone has to pay for those fancy boutiques!

At Venba Fragrance, we keep things simple and affordable by running an online-only store. Here’s how we do it:

  • Bulk Buying: We purchase in bulk at wholesale prices, which helps us get great deals from distributors.

  • Lower Overheads: Our warehouse in small-town Connecticut saves us money compared to expensive city locations.

  • Fair Pricing: We don’t believe in huge markups. Instead, we keep a reasonable profit margin and pass the savings on to you.

We’re all about bringing you luxury fragrances without the luxury price tag

Do you have a physical store?

We don’t have a physical store at the moment. We operate exclusively online from our warehouse in Southington, Connecticut. This online-only model helps us keep our costs low, allowing us to offer luxury fragrances at more affordable prices for our customers.

When will my order get shipped? When will I receive the order?

We typically process all orders within the next business day. Please note that we are closed on weekends and U.S. federal holidays.

The expected delivery time depends on the shipping service used and your location. Below is a general estimate based on our historical shipping data:

  • Northeast/New England: ~2 business days.

  • East Coast & South (e.g., Florida): ~3 business days.

  • Midwest/Central: ~3–4 business days.

  • West Coast: ~5 business days.

  • Puerto Rico: ~10-20 business days

Note:

  • All transit time estimates are based on our historical data and are expressed in business days.

  • FedEx or USPS does not guarantee delivery times and may vary due to weather, holidays, or other carrier conditions.

  • We ship from Connecticut, USA.

 

Where is my order? How can I track my order?

You can track your order using the tracking number in your order fulfillment email. Simply click the tracking link in the email or enter your tracking number on the carrier's website (USPS or FedEx) to view the latest updates on your package.

You can also track  your order here

https://www.venbafragrance.com/apps/parcelpanel

 

 

My tracking says the package is delivered, but I can’t find it. What should I do?

If your tracking shows the package as delivered but you’re unable to locate it, here’s what you can do:

  1. Double-Check the Tracking Information:

  • Visit the official carrier website (USPS or FedEx) to check the tracking details.

  • Look for notes about the delivery location (e.g., Parcel Locker, Front Porch, Side Entrance, etc.).

Ask Your Neighbors:

  • Sometimes packages are delivered to a neighbor by mistake. Check with them to see if they received your package.

Wait 24 Hours:

  • Occasionally, carriers mark packages as delivered slightly before they arrive. Give it a day to see if it turns up.

Contact Us:

  • If the package is still missing after 24 hours, please reach out to us at support@venbafragrance.com.

  • We’ll work with our shipping partner to open an investigation and help resolve the issue.

Do you offer free shipping?

Yes, we offer shipping within the Continental U.S. and Puerto Rico on all orders over $100.

 

Do you offer overnight shipping?

We do not offer overnight or express shipping.

Do you add signature confirmation with the package?

Yes, all orders over $250 include signature confirmation by default.

If you choose to waive the signature confirmation, Venba Fragrance will not be responsible for loss or theft after the carrier marks the package as delivered. With the rise in porch piracy, we strongly recommend keeping the signature confirmation to ensure the safe delivery of your order.

 

Which shipping carrier do you use?

We ship using USPS or FedEx, depending on the shipping method selected at checkout. In some cases, certain regions may only have one carrier option available due to carrier restrictions.

Is the Shipping insurance add-on mandatory?

No, shipping insurance is completely optional—you can choose whether or not to add it at checkout.

If you decide not to add shipping protection, Venba Fragrance cannot be held responsible for any loss, damage, or theft once the carrier marks the package as "Delivered."

Porch Piracy or Missing Packages:If your package is marked as delivered but goes missing, don’t worry—we’ll guide you through the next steps:

  • Report Quickly: Notify us within 48 hours of delivery.

  • Proof of Theft: To process an insurance claim, we’ll need one of the following:

    • Photos or videos showing evidence of theft.

    • If no photographic evidence is available, a police report documenting the theft will be required.

What Happens If There’s No Proof?Unfortunately, if no proof or documentation is provided, we won’t be able to process your claim, even if you purchased shipping protection. We genuinely wish we could take your word for it, but no insurance service can operate sustainably without proper due diligence and evidence.

Helpful Tip:If package theft is common in your area, we recommend using an alternative shipping address (like your workplace) or requesting signature confirmation when placing your order. We’re happy to assist with these options to help minimize the risk of theft.

 

How do I change/ cancel my order?

You can request changes (such as modifying items or updating the address) or cancel your order before it is fulfilled. No changes or cancellations can be made once the order status changes to Fulfilled.

For any modifications or cancellations, please email us at support@venbafragrance.com

How long will it take to get my money back after order cancellation?

If your payment has already been processed and we issue a refund, it typically takes 2–4 business days for the funds to appear in your account, depending on your bank.

If your payment wasn’t captured before your cancellation request, we will simply decline the payment request. This voids the transaction and usually takes one business day to show up on your card activity log.

What is your return policy? How do I initiate a return?

Our return policy is valid for 30 days from the date of delivery. Returns will not be accepted after this period. The item must be shipped back to us within 30 days of delivery. All returns are subject to a $10 return shipping fee. Please note the following exclusions and conditions:

  • First-Time Buyers: If you’re a first-time buyer and not fully satisfied with our products, we accept returns within 30 days of delivery with no restocking fees. Although the $10 return shipping fee applies. This policy is designed to help first-time customers gain confidence in our products and is not intended for blind buying and returning fragrances.

  • Sealed/Unused Products: A flat $10 return shipping fee will be deducted from your refund if the product is returned to us in its original, sealed, and unused condition.

  • Used Products:

    • If the seal is broken, the item is considered used.

    • If the perfume has been sprayed, it is considered used.

    • Testers returned to us are always classified as used items.

We charge a minimum 10% restocking fee for used items and an additional $10 return shipping fee. However, if you prefer a store gift card, we will reduce the restocking fee to 5% and an additional $10 return shipping fee.  

Restocking fees may increase proportionally if the returned product is found to have been used for more than a few sprays. There are no exemptions to restocking fees. 

  • Excluded Items: Returns are only applicable to full-bottle fragrances. Returns on samples, body wash, lotion, and candles will not be accepted. All sales on these products will be considered final.

  • Rejected Returns: We may reject your return if the returned product differs from the product shipped to you.

Return Shipping: We assume no responsibility if your return package gets lost during transit. 

How can I contact you?

You can also email us at support@venbafragrance.com, and we’ll respond within 24 hours on weekdays. Please note that our customer support agents are unavailable on weekends.

Phone: +1- 877-271-3378

 

 

What payment options do you accept?

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: Visa, Mastercard, Discover, and American Express.

  • Digital Wallets: PayPal, Apple Pay, and Google Pay.

  • Buy Now, Pay Later: Afterpay and Shop Pay Installments for flexible payment options.

All payments are processed securely through Shopify’s encrypted online payment system, protecting your information. If you have any questions or experience issues during the payment process, feel free to reach out to our customer support team at support@venbafragrance.com

 

Do I have to pay sales tax?

Yes, we’re required by law to collect sales tax on orders shipped to Connecticut, Texas, Florida, and California. No sales tax will be applied to orders going to other states.

Do you have a discount coupon?

Most of our products are already priced at a significant discount compared to retail prices. However, we do offer a 5% discount on orders over $500 with the coupon code “VENBA5”.

Occasionally, we also provide additional coupons for specific brands. When we do, you’ll find the discount details on the respective brand’s collection page.

To stay updated on our latest offers and deals, make sure to sign up for our newsletter.

 

Do you have an affiliate program?

Yes, we do! You can sign up for our affiliate program at https://affiliate.venbafragrance.com

As an affiliate, you’ll earn up to 10% commission on any sales generated through your leads. To qualify, you’ll need a social media following 5,000+ on platforms like TikTok, Instagram, YouTube, or similar.

We’d love to have you join our program and share your passion for fragrance with your audience!

 

Do you sell wholesale?

Yes, we do offer discounts on bulk orders!

  • For orders over $1,000 paid via bank transfer, we can offer 10% off the website prices.

  • For orders over $3,000 paid via bank transfer, we can offer 12% off the website prices.

If you're interested or need more details, please contact us at support@venbafragrance.com.

 

Niche fragrances are premium perfumes created by smaller, specialized perfume houses that focus on artistry, quality, and uniqueness over mass appeal. Unlike designer fragrances, which are often tied to fashion brands and produced on a large scale, niche fragrances cater to fragrance enthusiasts seeking distinctive and unconventional scents.

Why Are Niche Fragrances More Expensive?

  1. Ingredient Cost:
    Rare and natural ingredients, such as oud, ambergris, or high-quality florals, significantly increase the production cost.

  2. Small Production Batches:
    Limited production runs mean higher costs per unit compared to the mass production of designer fragrances.

  3. Artistic Craftsmanship:
    Niche perfumes are often crafted by renowned perfumers who dedicate time and expertise to create a unique, high-quality product.

  4. Exclusivity:
    The exclusivity of niche fragrances appeals to collectors and enthusiasts willing to pay a premium for a one-of-a-kind scent.

If you're looking for a fragrance that stands out, tells a story, and reflects a deep artistic vision, niche perfumes are worth exploring despite their higher price point. For those curious but hesitant, trying samples before committing to a full bottle is a great way to start!

Tester bottles are originally intended for use at store counters to let customers try fragrances before purchasing. When we procure fragrances in bulk, we sometimes receive testers at a slightly discounted price compared to regular retail bottles.

Here are a few things to know about tester bottles:

  • Packaging: Most testers come in plain white or brown boxes. 

  • Cap: Some testers come without the regular cap. The tester's condition (e.g., with or without a cap) is always mentioned on the product page. Testers without a cap will typically be at a higher discount than testers with a cap.

  • Same Quality: The fragrance in a tester is identical to that in the regular retail bottle. 

If you’re particular about the presentation or buying the fragrance as a gift, we highly recommend choosing a regular retail bottle.

 

We offer a combination of both:

  • Official Samples: These are titled “Manufacturer’s Samples” on our website, clearly indicating they come directly from the brand.

  • Hand-Decanted Samples: If not labeled as manufacturer samples, these are carefully rebottled by us into convenient atomizers.

Please note that Venba Fragrance is not directly affiliated with the brand owners for creating hand-decanted samples. All trademarks, logos, and brand names are the property of their respective owners. Any use of these names is solely for identification purposes and does not imply endorsement by the brands.

 

No, your sample did not leak in transit. All 1 ml samples are loaded into 2 ml atomizers and intentionally filled halfway to provide the advertised 1 ml.

Unlike standard 1 ml dabber samples, we use atomizers with sprayers for convenience and better application. The half-filled appearance is normal and reflects the advertised volume.

There are a few reasons why your fragrance might seem to perform differently than the store sample:

Application Environment

Fragrance performance can vary significantly depending on the environment and how it's applied:

  • Room Conditions: Stores often have controlled environments with ideal humidity and temperature, which can enhance fragrance performance.

  • Tester Strips vs. Skin: Many stores spray fragrances on tester strips, which can make them seem stronger. When applied to skin, factors like body chemistry, skin type, and moisture levels influence how the fragrance projects and lasts.

Batch Variations

Fragrances are produced in batches, and slight variations can occur:

  • Natural Ingredients: Changes in the availability or quality of natural ingredients can lead to subtle differences.

  • Reformulations: Brands occasionally reformulate their fragrances to meet regulations or trends, which may affect the scent or longevity.

Maceration

Fragrances, like fine wine, mature over time through a process called maceration:

  • What It Is: Maceration occurs when the perfume “rests” after blending, allowing the oils and alcohol to fully integrate and develop.

  • How It Affects Your Fragrance: Freshly bottled fragrances may smell slightly different or weaker compared to older samples. If your fragrance feels weaker, it might benefit from additional maceration.

  • What You Can Do: Store your fragrance in a cool, dark place for about two weeks after opening the bottle to allow the process to occur naturally—this often works wonders!