Return & Cancellation Policy

Cancellation/ Change Policy

We should be able to change or cancel the order before it is shipped out. Reach us via email at contact@venbafragrance.com for any change/ cancellation requests. Once the item is shipped, it will be considered a return request.

Return Policy

Our return policy lasts up to 15 days from the date of delivery. We do not offer returns/refunds for any orders outside the US. All international sales will be final.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be charged a 15% restocking fee towards your original form of payment (10% restocking fee if you prefer store credit).

We can send you a prepaid return label. Your return shipment will be inspected, and we will process the refund to your preferred method of payment. Please allow us two days to process the refund once we receive the product back.

If the seal is opened or if the product is used, there will be a minimum of 25% restocking fee towards your original form of payment (20% restocking fee if you prefer store credit)

We can send you a prepaid return label. Your return shipment will be inspected, and we will process the refund to your preferred method of payment. Please allow us two days to process the refund once we receive the product back.